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Frequently Asked Questions

  • What paymnet methods can i use? Both paypal and credit card are ok. You can use anyone you like.
  • Do I have to pay sales tax? No. None tax.
  • Can i return it if i do not like it? Due to the fact that all items here are custom made, so we are so sorry to say that we only accept problems in quality as returning.
  • How can i return? Please contact with our customer service first to state your problems within 7 days of your receipt. All items should be returned within 15 days of receipt.
  • What is the delivery charge and the delivery time? £7 per order. Free shipping for over £200.
  • What are the differences between human hair and synthetic hair? There are advantages to both and many people choose to have human hair and synthetic hair wigs on hand for different circumstances. Human hairoffers the most natural look and feel as well as styling versatility. While typically more expensive, with proper care, human hair can last over a year. Synthetic Hair tends to be a more affordable choice and offers great ease of wear — wigs can often be worn right out of the box with little or no styling. More >>
  • What are the different types of wig cap construction? Constant innovation in technology allows for increasingly wearable and comfortable wigs! The base of any wig is referred to as a cap. The hair is attached to the wig cap using a variety of techniques to achieve different looks. On most wigs, hair is attached in "wefts." These are strips of hair doubled over and sewn closely together in long strands. Others are hand-tied for the most natural movement. If you like to wear your hair swept away from your face, lace front wigs are the best option. If you like parting versatility, we recommend full monofilament wigs. 100% hand tied and double monofilament wigs are known for being gentle on sensitive scalps. More >>
  • Are color swatches 100% accurate? Hair color images are presented to give you a visual representation of color options for each item. However it must be noted that on screen representations do not necessarily precisely represent actual colors due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer. More >>
  • What wig choice is best for a sensitive scalp? 100% hand tied or double monofilament wigs tend to be most gentle on sensitive scalps. Some people use wig caps to protect the scalp.
  • Can I curl or straighten my wig? Synthetic hair wigs can be irreparably damaged if you try to curl or straighten the hair with heat tools, unless they are smart heart tools. Consider human hair wigs for the ultimate styling versatility – you can curl or straighten them as you would your own hair. More >>
  • Can I swim or shower with my wig? We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. Also, pool chemicals and salt can damage the hair and affect color.
  • How do I achieve a natural look? Most fashion wigs come with 10% to 30% too much hair, which is why all wigs can benefit from fine-tuning by a professional stylist. Some wigs may require minimal shaping, whereas other wigs may need significant thinning. One of the secrets to successfully wearing a wig is having it professionally styled on your head to suit your features. More >>
  • How long do you expect the wig to last? Generally, On the condition you don’t wear wigs every day, and take good care, Synthetic Hair Wigs can last over 1 year.Lace front wigs last longer, for the hairs all were needled to lace by hand.Of course, 100% human hair wigs can go over 3 years. More >>
  • How do I care for my wig? When not in use, always store your wig on a mannequin or wig stand to maintain its shape. Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. More >>
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